Operations Analyst Portfolio
Explore my work in operations analyst
Utility Enrollment & Billing Optimization Project
Deliverables: Visio Workflow | Reconciliation Matrix | Power BI Dashboard
VisioExcelPower BI
06/10/25
Signature SLA Optimization
Deliverables: SLA Framework | Swimlane Workflow | Versioned SOP & Training Kit
ExcelVisioAdobe
06/10/25
CRM Support Optimization Project
Deliverables: CRM Playbook | BI Dashboard | Standard Entry Template
Power BICRMSQL
04/27/25
HR Operations Dashboard
Power BI dashboards (HR Related)
Power BIDashboardFinancial
10/27/24
CRM Ticket Data Processing and Analytics System
Developed an automated data processing system that transforms Salesforce JSON ticket data into structured format.
ETLSalesforceData Cleaning
09/27/22
Over Budget Operations Dashboard
Power BI dashboards (Budget Related)
Power BIDashboardFinancial
05/27/20